Return and exchange
All information about returns, exchanges and customised products.
We want you to be happy with your purchase from Nequiid
If you are not happy with the product, you can request a return or exchange in accordance with the conditions below.
When is it possible to return
Return is possible if:
- the product has not been used
- packaging and contents are preserved
- no signs of use
- there is confirmation of purchase
Products that cannot be returned
Individually made-to-order or customised products cannot be returned or exchanged, except in cases of manufacturing defects.
If you have received a faulty product
If you have discovered a fault, please contact us within 48 hours of receiving the product and attach a photo or video to confirm.
Depending on the situation, we will propose:
- product replacement
- or repayment of money
How to return
- Write to us at support@nequiid.md
- Or use contact form on the website
- Once your request has been confirmed, we will send you further instructions
Repayment of money
The refund will be made by the same payment method used to make the payment, within 7-14 working days of receipt of the returned product.
Frequently Asked Questions
Unfortunately, custom-made or personalised products cannot be returned or exchanged, except in cases of manufacturing defects.