{"id":6592,"date":"2026-01-19T14:25:21","date_gmt":"2026-01-19T14:25:21","guid":{"rendered":"https:\/\/nequiid.md\/?page_id=6592"},"modified":"2026-06-27T18:54:04","modified_gmt":"2026-06-27T15:54:04","slug":"returnare-si-schimb","status":"publish","type":"page","link":"https:\/\/nequiid.md\/en\/informatii-juridice\/returnare-si-schimb\/","title":{"rendered":"Return and exchange"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6592\" class=\"elementor elementor-6592\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-3692e48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3692e48\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e5290e\" data-id=\"7e5290e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c234150 elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"c234150\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav><span class=\"last\">Home<\/span><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af35eb5 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"af35eb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title wd-fontsize-l\">Return and exchange<\/h1> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>All information about returns, exchanges and customised products.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-e02ef17 elementor-section-full_width wd-section-stretch-content elementor-section-height-default elementor-section-height-default\" data-id=\"e02ef17\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-463b220\" data-id=\"463b220\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f5d0b1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4f5d0b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-b619cf8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b619cf8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a9f38c7 wd_sticky_offset_150 wd-elementor-sticky-column\" data-id=\"a9f38c7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-609bc96 elementor-widget elementor-widget-heading\" data-id=\"609bc96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Legal information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a4d3d elementor-widget elementor-widget-heading\" data-id=\"a8a4d3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"\/en\/informatii-juridice\/livrare\/\">Shipping<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb428e elementor-widget elementor-widget-heading\" data-id=\"7fb428e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Return and exchange<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-232d194 elementor-widget elementor-widget-heading\" data-id=\"232d194\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"\/en\/informatii-juridice\/politica-de-confidentialitate\/\">Privacy Policy<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88c47e2 elementor-widget elementor-widget-heading\" data-id=\"88c47e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"\/en\/informatii-juridice\/acordul-de-utilizare\/\">User agreement<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-976fb00 elementor-widget elementor-widget-heading\" data-id=\"976fb00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"\/en\/informatii-juridice\/politica-cookies\/\">Cookie policy<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-566a421 online-anim elementor-widget elementor-widget-wd_popup\" data-id=\"566a421\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-extra-large wd-open-popup btn-full-width btn-icon-pos-left\"  href=\"#popup-696e43f23e287\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tWrite to support\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t<span class=\"wd-btn-icon\">\n\t\t\t\t\t\t<img decoding=\"async\" class=\"wd-lazy-fade\"  src=\"https:\/\/nequiid.md\/wp-content\/themes\/woodmart\/images\/lazy.svg\" data-src=\"https:\/\/nequiid.md\/wp-content\/uploads\/2026\/01\/Component.svg\" title=\"Component\" loading=\"lazy\" width=\"32\" height=\"32\">\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3bac59c\" data-id=\"3bac59c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f6fd35 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"0f6fd35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<p class=\"woodmart-title-container title wd-fontsize-l\"><span class=\"warning\"><\/span>Ne dorim s\u0103 fi\u021bi mul\u021bumit de produsele achizi\u021bionate de la NEQUIID.<\/p> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Dac\u0103 un produs standard nu vi se potrive\u0219te, pute\u021bi solicita returnarea sau schimbarea acestuia, \u00een conformitate cu condi\u021biile de mai jos \u0219i cu legisla\u021bia \u00een vigoare din Republica Moldova.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1afe904 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"1afe904\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<p class=\"woodmart-title-container title wd-fontsize-l\">Termenul de returnare<\/p> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Produsele standard achizi\u021bionate la distan\u021b\u0103, prin intermediul site-ului, pot fi returnate \u00een termen de 14 zile calendaristice de la data recep\u021bion\u0103rii, f\u0103r\u0103 a fi necesar\u0103 indicarea unui motiv, cu excep\u021bia produselor care nu pot fi returnate conform legisla\u021biei.<\/p><p>Pentru respectarea termenului de returnare, este suficient s\u0103 ne transmite\u021bi solicitarea \u00eenainte de expirarea celor 14 zile calendaristice.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-beacdcb wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"beacdcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<p class=\"woodmart-title-container title wd-fontsize-l\">Condi\u021biile de returnare<\/p> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Return is possible if:<\/p><ul><li>produsul este complet \u0219i include toate componentele \u0219i accesoriile livrate;<\/li><li>produsul nu prezint\u0103 deterior\u0103ri sau urme de utilizare care dep\u0103\u0219esc verificarea normal\u0103 a caracteristicilor \u0219i func\u021bionalit\u0103\u021bii acestuia;<\/li><li>exist\u0103 un document sau o alt\u0103 dovad\u0103 a achizi\u021biei;<\/li><li>produsul este ambalat corespunz\u0103tor pentru transportul de retur.<\/li><\/ul><p>V\u0103 recomand\u0103m s\u0103 p\u0103stra\u021bi ambalajul original p\u00e2n\u0103 la expirarea termenului de returnare. Deschiderea ambalajului nu constituie, \u00een sine, un motiv pentru refuzarea returului.<\/p><p>Dac\u0103 valoarea produsului a fost diminuat\u0103 ca urmare a utiliz\u0103rii, mont\u0103rii sau manipul\u0103rii necorespunz\u0103toare, suma rambursat\u0103 poate fi redus\u0103 propor\u021bional.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90e229c wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"90e229c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<p class=\"woodmart-title-container title wd-fontsize-l\">Products that cannot be returned<\/p> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Nu pot fi returnate sau schimbate din motivul c\u0103 nu se potrivesc clientului:<\/p><ul><li>produsele fabricate conform dimensiunilor sau specifica\u021biilor individuale ale clientului;<\/li><li>produsele personalizate cu logo, text, culoare, configura\u021bie sau alte modific\u0103ri individuale;<\/li><li>produsele de calitate corespunz\u0103toare incluse \u00een lista categoriilor care nu pot fi returnate sau schimbate conform legisla\u021biei.<\/li><\/ul><p>Aceste restric\u021bii nu se aplic\u0103 dac\u0103 produsul prezint\u0103 un defect de fabrica\u021bie sau nu corespunde specifica\u021biilor confirmate \u00een comand\u0103.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6766a7 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"b6766a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<p class=\"woodmart-title-container title wd-fontsize-l\">Dac\u0103 a\u021bi primit un produs cu defect<\/p> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Dac\u0103 observa\u021bi un defect sau o neconformitate a produsului, contacta\u021bi-ne c\u00e2t mai cur\u00e2nd \u0219i transmite\u021bi:<\/p><ul><li>num\u0103rul comenzii;<\/li><li>o descriere scurt\u0103 a problemei;<\/li><li>fotografii sau un videoclip \u00een care defectul este vizibil.<\/li><\/ul><p>\u00cen cazul deterior\u0103rilor vizibile produse \u00een timpul transportului, v\u0103 recomand\u0103m s\u0103 ne contacta\u021bi \u00een termen de 48 de ore de la recep\u021bionarea coletului. Acest termen are caracter recomandativ \u0219i nu limiteaz\u0103 drepturile legale ale clientului.<\/p><p>Nu continua\u021bi utilizarea sau montarea produsului dac\u0103 aceasta poate agrava problema sau poate \u00eempiedica stabilirea cauzei defectului.<\/p><p>Dup\u0103 verificarea situa\u021biei, vom propune una dintre urm\u0103toarele solu\u021bii, \u00een func\u021bie de caz:<\/p><ul><li>repararea produsului;<\/li><li>\u00eenlocuirea produsului;<\/li><li>reducerea corespunz\u0103toare a pre\u021bului;<\/li><li>rambursarea contravalorii produsului.<\/li><\/ul><p>Dac\u0103 se confirm\u0103 c\u0103 defectul nu a fost provocat de montarea, utilizarea, depozitarea sau manipularea necorespunz\u0103toare, solu\u021bionarea se efectueaz\u0103 f\u0103r\u0103 costuri suplimentare pentru client.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3ddb9e wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"b3ddb9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<p class=\"woodmart-title-container title wd-fontsize-l\">Cum se solicit\u0103 returnarea<\/p> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<ol><li>Contacta\u021bi-ne la adresa <a href=\"mailto:support@nequiid.md\">support@nequiid.md<\/a> sau utiliza\u021bi formularul de contact de pe site.<\/li><li>Indica\u021bi num\u0103rul comenzii, produsul pe care dori\u021bi s\u0103 \u00eel returna\u021bi \u0219i motivul solicit\u0103rii.<\/li><li>A\u0219tepta\u021bi confirmarea cererii \u0219i instruc\u021biunile de expediere.<\/li><li>Ambala\u021bi produsul corespunz\u0103tor \u0219i transmite\u021bi-l prin serviciul de livrare indicat.<\/li><\/ol><p>V\u0103 rug\u0103m s\u0103 nu expedia\u021bi produsul \u00eenainte de confirmarea solicit\u0103rii de c\u0103tre NEQUIID.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b30d6 elementor-widget elementor-widget-heading\" data-id=\"55b30d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eba7ed3 elementor-widget elementor-widget-wd_accordion\" data-id=\"eba7ed3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-shadow wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"all_closed\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCan custom-made products be returned?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Unfortunately, custom-made or personalised products cannot be returned or exchanged, except in cases of manufacturing defects.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWho pays for return transport?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>\u00cen cazul return\u0103rii unui produs conform, din motive care nu \u021bin de un defect sau de o eroare din partea noastr\u0103, costul transportului de retur este suportat de client.<\/p><p>Dac\u0103 produsul este defect, deteriorat sau nu corespunde comenzii, costul return\u0103rii este suportat de NEQUIID, dup\u0103 verificarea \u0219i confirmarea situa\u021biei.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow long does it take to get your money back?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Rambursarea se efectueaz\u0103 \u00een termen de cel mult 14 zile calendaristice de la notificarea privind returnarea produsului.<\/p><p>NEQUIID poate am\u00e2na rambursarea p\u00e2n\u0103 la recep\u021bionarea produsului returnat sau p\u00e2n\u0103 la prezentarea dovezii expedierii acestuia. Dup\u0103 procesarea ramburs\u0103rii, timpul de creditare a banilor poate varia \u00een func\u021bie de banca sau metoda de plat\u0103 utilizat\u0103.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCan I swap one product for another?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Da, un produs standard poate fi schimbat cu un alt produs disponibil, cu condi\u021bia s\u0103 nu fi fost utilizat, s\u0103 fie complet \u0219i s\u0103-\u0219i p\u0103streze aspectul \u0219i propriet\u0103\u021bile ini\u021biale.<\/p><p>Dac\u0103 exist\u0103 o diferen\u021b\u0103 de pre\u021b, aceasta va fi achitat\u0103 de client sau rambursat\u0103 de NEQUIID, dup\u0103 caz.<\/p><p>Produsele personalizate sau fabricate la comand\u0103 pot fi schimbate numai dac\u0103 prezint\u0103 un defect sau nu corespund specifica\u021biilor confirmate \u00een comand\u0103.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat should I do if the product is faulty?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Dac\u0103 produsul prezint\u0103 un defect, contacta\u021bi-ne \u00eenainte de a-l expedia \u0219i transmite\u021bi:<\/p><ul><li><p>num\u0103rul comenzii;<\/p><\/li><li><p>o descriere scurt\u0103 a problemei;<\/p><\/li><li><p>fotografii sau un videoclip \u00een care defectul este vizibil.<\/p><\/li><\/ul><p>Nu continua\u021bi utilizarea sau montarea produsului dac\u0103 aceasta poate agrava problema. Dup\u0103 verificarea situa\u021biei, v\u0103 vom comunica procedura de returnare \u0219i vom propune, dup\u0103 caz, repararea, \u00eenlocuirea produsului, reducerea pre\u021bului sau rambursarea contravalorii.<\/p><p>Dac\u0103 defectul este confirmat \u0219i nu a fost provocat de utilizarea sau montarea necorespunz\u0103toare, remedierea se efectueaz\u0103 f\u0103r\u0103 costuri suplimentare pentru client.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Acas\u0103 Returnare \u0219i schimb Toate informa\u021biile despre return\u0103ri, schimburi \u0219i produse personalizate. Informa\u021bii juridice Livrare Returnare \u0219i schimb Politica de<\/p>","protected":false},"author":26,"featured_media":0,"parent":6587,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6592","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nequiid.md\/en\/wp-json\/wp\/v2\/pages\/6592","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nequiid.md\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nequiid.md\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nequiid.md\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/nequiid.md\/en\/wp-json\/wp\/v2\/comments?post=6592"}],"version-history":[{"count":7,"href":"https:\/\/nequiid.md\/en\/wp-json\/wp\/v2\/pages\/6592\/revisions"}],"predecessor-version":[{"id":9337,"href":"https:\/\/nequiid.md\/en\/wp-json\/wp\/v2\/pages\/6592\/revisions\/9337"}],"up":[{"embeddable":true,"href":"https:\/\/nequiid.md\/en\/wp-json\/wp\/v2\/pages\/6587"}],"wp:attachment":[{"href":"https:\/\/nequiid.md\/en\/wp-json\/wp\/v2\/media?parent=6592"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}